Privacy Policy

1. Data We Collect

We may collect and process the following personal data:

• Contact Information: name, email address, phone number.
• Website Usage Data: IP address, browser type, device details, pages visited.
• Communications: enquiries, emails, and other interactions with us.

2. Legal Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Consent - where you have opted-in (e.g. marketing emails).
• Contract - where processing is required to deliver our services.
• Legal Obligation - to comply with UK law or regulations.
• Legitimate Interests - for business operations that don’t override your rights.

3. How We Use Your Data

We process your data to:

• Provide and manage drone photography, videography, and survey services.
• Respond to enquiries and process bookings.
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

Enquiry and quote forms

When you complete a contact or quote form on this website, we collect the details you enter - typically your name, company, email address, telephone number and the information you provide about your project. We ask you to confirm, by ticking a box, that you are happy for us to use those details to respond to you.

We use this information solely to reply to your enquiry, prepare a quotation and, if you go ahead, deliver the work. Our lawful basis is your consent, together with our legitimate interest in responding to business enquiries and taking steps to enter into a contract with you.

Form submissions are delivered to us by email and stored in our business email system. We do not sell, rent or share these details with third parties for marketing, and submitting a form does not add you to any mailing list. Enquiry records are kept only as long as needed to deal with the enquiry and any resulting work, plus any period required for legal, accounting or insurance purposes, after which they are deleted or anonymised.

Forms are protected by Cloudflare Turnstile, which performs an automated check to confirm submissions are not from bots. You can ask us at any time to confirm what enquiry data we hold, correct it, or delete it - see Your Rights below.

4. Cookies and Tracking

Our website uses cookies. Some are essential, while others help us analyse performance (e.g. Google Analytics) or personalise your experience. You can manage cookie settings through your browser.

5. Data Sharing

We do not sell or rent your personal data. We may share it with:

• Service Providers (hosting, analytics, email delivery).
• Legal Authorities if required by law.

6. International Data Transfers

Some providers (e.g. Google Analytics) may process data outside the UK/EU. Where this occurs, we use safeguards such as Standard Contractual Clauses (SCCs) or adequacy decisions.

7. Your Rights

You have rights under UK GDPR, including:

• Access, correction, or deletion of your data.
• Object to processing for marketing.
• Withdraw consent at any time.
• Request data portability.
• Restrict processing in certain cases.

8. Data Retention

We retain personal data only as long as necessary to deliver services or comply with law. After this period, it may be securely deleted or archived.

9. Data Security

We use appropriate technical and organisational safeguards to prevent unauthorised access, misuse, or loss of your data.

10. Complaints

If you believe your data has been mishandled, you can complain to the UK Information Commissioner’s Office (ICO):

• ico.org.uk/make-a-complaint
• 0303 123 1113

11. Contact Us

If you have questions about this Privacy Policy, please contact:

CloudVisual Ltd (T/A Aerometrics)
Vaughan Chambers, Vaughan Road
Harpenden, England, AL5 4EE
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